Also Scores Highest in Interaction Factor; Scores Second Highest in
the Benefits and Service Factor
RIVERWOODS, Ill.--(BUSINESS WIRE)--Sep. 1, 2009--
Discover Financial Services (NYSE: DFS) announced today that Discover®
scored highest in the Interaction factor in the J.D. Power and
Associates 2009 Credit Card Satisfaction StudySM. The
third annual study analyzed six factors critical to the level of
satisfaction consumers have with their primary credit card companies.
Discover ranked second overall in satisfaction among the top 10 credit
card issuers in the study, performing well above the industry average.
“Discover has always been committed to delivering high-quality customer
service that puts cardmembers first,” said Carlos Minetti, Executive
Vice President of Cardmember Services and Consumer Banking at Discover.
“Receiving the highest score in the Interaction factor from J.D. Power
and Associates is a reflection of the incredible dedication of our
customer representatives who work tirelessly to help our cardmembers
achieve a brighter financial future.”
Discover cardmembers can reach a knowledgeable customer service
representative on the phone typically within 60 seconds when contacting
Discover, the first credit card issuer to offer live, 24/7 customer
service. For cardmembers who prefer online self-service, Discover
provides consumer-friendly options that put them in complete control of
their accounts, from making payments to redeeming rewards to tracking
returns and more.
This latest honor follows Discover’s history of award-winning customer
service. The company received the 2008 World Class Customer Satisfaction
Award for call center satisfaction as measured by Service Quality
Measurement Group, Inc. Discover has also ranked #1 in customer loyalty
among leading credit card brands, according to the 2009 Brand Keys
Customer Loyalty Engagement Index report. Discover has won the credit
card category 12 years in a row.
Discover had the second-highest score in the Benefits and Services
factor, which measures the attractiveness, range and communication of
services and benefits.
“Discover cardmembers enjoy a wide variety of benefits, from those which
come standard with every Discover card – such as account management
tools, complete fraud protection, travel benefits and more – to the
online tools that help cardmembers better manage their finances,” said
Harit Talwar, Executive Vice President and Chief Marketing Officer at
Discover. “We want to thank them for rating us so highly in this study
and we pledge to continue to provide superior benefits, customer service
and rewards to remind them every day why it pays to Discover.”
To learn more about Discover, visit www.discover.com.
Also, see what others are saying about us on Facebook.
About Discover
Discover Financial Services (NYSE: DFS) is a leading credit card issuer
and electronic payment services company with one of the most recognized
brands in U.S. financial services. Since its inception in 1986, the
company has become one of the largest card issuers in the United States.
The company operates the Discover card, America's cash rewards pioneer,
and offers student and personal loans, as well as savings products such
as certificates of deposit and money market accounts. Its payments
businesses consist of Discover Network, with millions of merchant and
cash access locations; PULSE, one of the nation's leading ATM/debit
networks; and Diners Club International, a global payments network with
acceptance in 185 countries and territories. For more information, visit www.discoverfinancial.com.
Source: Discover Financial Services
Media Contact
Laura
Gingiss
Discover
224-405-0185
lauragingiss@discover.com