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Discover Scores Best In Resolving Identity Fraud

October 07, 2010

Independent Research Firm Evaluates 26 Largest Credit Card Issuers

RIVERWOODS, Ill., Oct 07, 2010 (BUSINESS WIRE) -- Discover ranks best in identity fraud resolution among the top U.S. credit card issuers in Javelin Strategy & Research's annual assessment of identity safety in the credit card industry.

The sixth annual Card Issuers' Identity Safety Scorecard from Javelin evaluates 26 card issuers in the categories of identity fraud prevention, detection and resolution based on research from issuers' websites and calls to customer service representatives. In addition to achieving the highest score in resolution, Discover finished second in detection and second overall among all issuers in the study.

"Discover routinely assesses and enhances its fraud prevention, detection and resolution systems to continue protecting cardmembers," said Carlos Minetti, president of consumer banking and operations for Discover. "Prompt and decisive identity fraud issue resolution exemplifies Discover's commitment to security and safety."

Discover has finished among the top-scoring issuers since the scorecard was created six years ago. Javelin, a leading independent provider of financial services research and analysis, added five new security features in 2010 along with stricter methodology to challenge issuers to offer new, cutting-edge customer safety capabilities.

Researchers score issuers on more than 40 criteria across the prevention, detection and resolution spectrum, including the establishment of various forms of authentication, anti-vishing/phishing education and $0 liability for ATM PIN fraud.

Available security features for Discover cardmembers include:

  • $0 fraud liability guarantee
  • Proactive account monitoring for suspicious activity
  • Fraud alerts via phone, e-mail or text
  • Dedicated fraud specialists
  • Credit score monitoring
  • Paperless statements
  • Fraud prevention education tips

Go to http://www.Discover.com for more information.

About Discover

Discover Financial Services (NYSE: DFS) is a direct banking and payment services company with one of the most recognized brands in U.S. financial services. Since its inception in 1986, the company has become one of the largest card issuers in the United States. The company operates the Discover card, America's cash rewards pioneer, and offers personal and student loans, online savings accounts, certificates of deposit and money market accounts through its Discover Bank subsidiary. Its payment businesses consist of Discover Network, with millions of merchant and cash access locations; PULSE, one of the nation's leading ATM/debit networks; and Diners Club International, a global payments network with acceptance in more than 185 countries and territories. For more information, visit http://www.discoverfinancial.com.

SOURCE: Discover Financial Services

Discover Financial Services
Jon Drummond, Media Relations
224-405-1888
jondrummond@discover.com