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Discover Ranks Best In Resolving Identity Fraud

September 27, 2011

Independent Study Evaluates Methods of the Top 23 Card Issuers

RIVERWOODS, Ill., Sep 27, 2011 (BUSINESS WIRE) -- Discover ranks best in identity fraud resolution among the top U.S. credit card issuers in Javelin Strategy & Research's annual assessment of identity safety in the credit card industry. This was the second year in a row that Discover placed first in the resolution category.

The Seventh Annual Card Issuer's Safety Scorecard from Javelin evaluated the top 23 card issuers in the categories of identity fraud prevention, detection and resolution based on research from issuers' websites and calls to customer service representatives. In addition to achieving the highest score in the resolution category, Discover finished second overall among issuers across all categories.

"Discover is continually monitoring and adapting to the latest criminal trends related to credit card fraud in order to protect our cardmembers," said Carlos Minetti, president of consumer banking and operations for Discover. "We take pride in our resolution services as it shows our commitment to quickly restoring the accounts of our valued customers."

Discover has finished among the top-scoring issuers since the scorecard was created seven years ago. Javelin, a leading independent provider of financial services research and analysis, incorporates data from annual household, consumer and issuer surveys in order to identify relevant security features. The study works to provide an understanding of the current trends in fraud and the evolving security criteria that credit card issuers are using to address them.

Available security features for Discover cardmembers include:

  • $0 Fraud Liability Guarantee
  • Proactive account monitoring for suspicious activity
  • Fraud alerts via phone, e-mail or text
  • Dedicated fraud specialists
  • Credit score monitoring
  • Paperless statements
  • Fraud prevention education tips

Go to http://www.Discover.com for more information.

About Discover

Discover Financial Services (NYSE: DFS) is a direct banking and payment services company with one of the most recognized brands in U.S. financial services. Since its inception in 1986, the company has become one of the largest card issuers in the United States. The company operates the Discover card, America's cash rewards pioneer, and offers personal and student loans, online savings accounts, certificates of deposit and money market accounts through its Discover Bank subsidiary. Its payment businesses consist of Discover Network, with millions of merchant and cash access locations; PULSE, one of the nation's leading ATM/debit networks; and Diners Club International, a global payments network with acceptance in more than 185 countries and territories. For more information, visit http://www.discoverfinancial.com.

SOURCE: Discover Financial Services

Discover Financial Services
Robert Weiss
Media Relations
224-405-6304
robertweiss@discover.com