August 16, 2012

Discover Honored For Innovative Employee Training Culture

Training Initiative and Employee Learning Culture Recognized by Leading Magazine for Enterprise Learning

RIVERWOODS, Ill.--(BUSINESS WIRE)--Aug. 16, 2012-- Discover Financial Services is a winner of the Learning! 100 Award by Elearning! Magazine, which recognizes organizations for extraordinary learning, culture, innovation or collaboration that drives performance. Discover was recognized for its flagship skills assessment program which helps evaluate new employees in its call centers.

The program supports workers-in-training to perform as if they were current employees already staffing the call centers. This program is used by Discover to ensure that customers are offered a premier level of customer service.

Discover ranked 19 out of 60 corporate enterprise honorees in the Learning! 100. The Learning! 100 awards are comprised of 60 corporate and 40 public sector organizations from all industries and a variety of organization sizes ranging from five to 1.6 million employees.

“We pride ourselves on creating an excellent environment where professional growth is both encouraged and facilitated,” said Mary Oleksiuk, senior vice president and chief human resources officer for Discover. “Discover has a team of first-class employees who create a culture of always putting the customer first. Without them we could not be recognized as a leader in the financial services industry today.”

The Learning! 100 Award program has a research-based approach. Nominees were evaluated across three criteria: Best-in-Class Learning & Development assessment, Learning Culture index and overall organizational performance.

About Discover

Discover Financial Services (NYSE: DFS) is a direct banking and payment services company with one of the most recognized brands in U.S. financial services. Since its inception in 1986, the company has become one of the largest card issuers in the United States. The company operates the Discover card, America's cash rewards pioneer, and offers home loans, private student loans, personal loans, online savings accounts, certificates of deposit and money market accounts through its direct banking business. Its payment businesses consist of Discover Network, with millions of merchant and cash access locations; PULSE, one of the nation's leading ATM/debit networks; and Diners Club International, a global payments network with acceptance in more than 185 countries and territories. For more information, visit

Source: Discover Financial Services

Robert Weiss, 224-405-6304