November 07, 2012

Discover Ranks Among Best In Resolving Identity Fraud For Third Consecutive Year

Independent Study Evaluates the Top 20 U.S. Card Issuers’ Security Features

RIVERWOODS, Ill.--(BUSINESS WIRE)--Nov. 7, 2012-- Discover Financial Services remains on the top of the list for best in identity fraud resolution among the top U.S. credit card issuers for the third year in a row, according to Javelin Strategy & Research's annual assessment of identity safety in the credit card industry.

Javelin’s Eighth Annual Card Issuers’ Safety Scorecard evaluated the top 20 card issuers in the categories of identity fraud prevention, detection and resolution based on data gathered in a Javelin survey. The survey evaluated the consumer-facing protective features available on the issuer’s website and supplied by the issuer’s customer service representatives.

"Resolving credit card fraud is one of the most important protections card issuers can provide their customers,” said James Panzarino, chief credit risk officer for Discover. “Consumers are sensitive to the services being provided when they feel their money is being compromised. Discover takes pride in creating a seamless resolution experience that provides our cardmembers peace of mind.”

Javelin, a leading independent provider of financial services research and analysis, assessed Discover’s excellence in resolution based on the following criteria: availability of identity fraud resolution information, zero liability for unauthorized transactions and toll-free/collect phone numbers for lost cards in a foreign country.

Available security features for Discover cardmembers include:

  • $0 Fraud Liability Guarantee (cardmembers are never responsible for unauthorized charges)
  • Proactive account monitoring for suspicious activity
  • Fraud alerts via phone, e-mail or text
  • Dedicated fraud specialists
  • Paperless statements
  • Fraud prevention education tips

Visit for more information.

About Discover

Discover Financial Services (NYSE: DFS) is a direct banking and payment services company with one of the most recognized brands in U.S. financial services. Since its inception in 1986, the company has become one of the largest card issuers in the United States. The company operates the Discover card, America's cash rewards pioneer, and offers home loans, private student loans, personal loans, online savings accounts, certificates of deposit and money market accounts through its direct banking business. Its payment businesses consist of Discover Network, with millions of merchant and cash access locations; PULSE, one of the nation's leading ATM/debit networks; and Diners Club International, a global payments network with acceptance in more than 185 countries and territories. For more information, visit

Source: Discover Financial Services

Robert Weiss, 224-405-6304