May 15, 2012

Discover Takes Top Spot For Cardmember Websites Among Top Six U.S. Credit Card Issuers Evaluated

Independent Research Firm Recognizes Discover for Offering Cardmembers Exceptional Service Features, Robust Functionality and Strong User Experience

RIVERWOODS, Ill.--(BUSINESS WIRE)--May. 15, 2012-- Discover Financial Services has been recognized by Forrester Research Inc. in its May 2012, “2012 US Credit Card Secure Website Rankings,” as taking the lead among the top six credit card issuers for its secure website for customers.

Scoring 80 out of 100, Discover received the highest overall score among the six largest credit card issuers, all of which were evaluated on more than 50 criteria from March 6 through March 9, 2012. Discover earned a significant score of 91 in the online servicing category, as well as an impressive 84 in the transactional content and functionality category. The company’s security features were recognized as “significantly above minimum standards.”

The research findings also spotlight the company’s self-service options and expansive alerts to help cardmembers easily manage their accounts and get account activity updates. Forrester recognized Discover’s wide array of alert types such as multiple delivery endpoints, dynamic preference settings and one-time SMS security passcodes.

“Offering a best-in-class online experience for cardmembers is an extension of the exceptional customer service for which Discover is known,” said Mike Boush, vice president of e-business for Discover Financial Services. “The company is continuously recognized for such achievements and has been ranked #1 in customer loyalty among leading credit card brands for the past 16 years by Brand Keys. Whether customers are looking to manage their account online, redeem their rewards or take advantage of many customized benefits, we are committed to delivering an easy and helpful online experience.”

To learn more about Discover and experience its best-in-industry customer website, visit

About Discover

Discover Financial Services (NYSE: DFS) is a direct banking and payment services company with one of the most recognized brands in U.S. financial services. Since its inception in 1986, the company has become one of the largest card issuers in the United States. The company operates the Discover card, America's cash rewards pioneer, and offers personal and student loans, online savings accounts, certificates of deposit and money market accounts through its Discover Bank subsidiary. Its payment businesses consist of Discover Network, with millions of merchant and cash access locations; PULSE, one of the nation's leading ATM/debit networks; and Diners Club International, a global payments network with acceptance in more than 185 countries and territories. For more information, visit

Source: Discover Financial Services

Discover Financial Services
Katie Henry