RIVERWOODS, Ill.--(BUSINESS WIRE)--Jun. 26, 2014--
Discover has been named winner of three 2014 Call Center Excellence
awards by the International Quality & Productivity Center (IQPC) for
demonstrating superior thinking, creativity and execution across the
full spectrum of call center functions.
Discover is the first company ever recognized in four different IQPC
Award categories in a year:
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1st place, Best Learning & Development Program, which
honors companies that integrate learning and development into short
and long- term business goals.
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1st place, Best Social Media Customer Care Program, which
is given to organizations that are creating social customer
experiences that meet or exceed the expectations of modern customers.
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1st place, Best New Mobile Customer Strategy, which
recognizes companies that meet the expectations of the mobile customer
in our “always on” society.
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Runner-up, Voice of the Customer, which identifies companies that
focus on translating customer feedback into action, and in empowering
the team and customer base to become true brand advocates.
“Creating positive experiences and building rewarding long-term
relationships with our customers are Discover’s top priorities,” said
Mark Scarborough, senior vice president of customer service and
engagement at Discover. “Receiving independent recognition for our
service is something we are very proud of and is a reflection of our
dedication and loyalty to employees and customers.”
IQPC provides business executives around the world with tailored
practical conferences, large scale events, topical seminars and in-house
training programs, keeping them up-to-date with industry trends,
technological developments and the regulatory landscape.
“It’s very impressive that Discover won not one – but three – Call
Center Week Excellence Awards,” said Lisa Schulman, executive producer
of Call Center Week. “This is an incredible accomplishment considering
the bar for merit and quality is set higher each year.”
The winners in 12 categories were announced at the 15th
Annual Call Center Week Awards, in Las Vegas. Call Center Week
Excellence Awards honor the most innovative call center solutions and
individuals over the past year.
About Discover
Discover Financial Services (NYSE: DFS) is a direct banking and payment
services company with one of the most recognized brands in U.S.
financial services. Since its inception in 1986, the company has become
one of the largest card issuers in the United States. The company issues
the Discover card, America's cash rewards pioneer, and offers home
loans, private student loans, personal loans, home equity loans,
checking and savings accounts, certificates of deposit and money market
accounts through its direct banking business. It operates the Discover
Network, with millions of merchant and cash access locations; PULSE, one
of the nation's leading ATM/debit networks; and Diners Club
International, a global payments network with acceptance in more than
185 countries and territories. For more information, visit www.discover.com/company.
Source: Discover Financial Services
Media Contact:
Discover
Susan J. Diaz de Leon
224-405-5344
susandiazdeleon@discover.com