RIVERWOODS, Ill.--(BUSINESS WIRE)--Dec. 8, 2014--
Discover’s website has received the top overall score for customer
experience in a recent study performed by Keynote. The Keynote Scorecard
rankings are based on responses from users who performed tasks on
leading credit card websites.
The top nine U.S. card issuers’ websites were evaluated on how well they
met weighted criteria in four categories: Functionality, Ease of Use,
Privacy & Security, and Quality & Availability. Discover’s website
ranked #1 in the Functionality and Ease of Use categories. The scorecard
also measured the issuers’ digital capabilities organized by five common
user tasks: Get Card, Check & Pay Bill, Look Up Information, Get
Service, and Value Added. Discover ranked #1 in the Get Service and
Value Added Service tasks.
“More customers than ever interact with Discover via the website and
mobile, so it’s critical that we deliver an outstanding digital
experience every time,” said Mike Boush, vice president of e-business
for Discover. “This #1 ranking is validation that we are successfully
delivering on that goal.”
Discover’s secure website helps cardmembers manage their accounts and
track their spending with features such as:
-
Free
FICO Score: Helps stay on top of
credit and avoid surprises
-
Spend
Analyzer: Compares spending patterns
over time with helpful graphs and charts
-
Online
Statements & Recent Activity:
Allows cardmembers to view up to 24 months of transactions; those
enrolled in Paperless Statements can also historical PDF statements
for the past 7 years
-
Real-Time
Alerts: Provide cardmembers with critical information including,
transactions, payments, and rewards
"Discover has incorporated a number of important ease-of-use features
that make it stand apart from the competition in Keynote’s latest Credit
Card Scorecard,” said Ben Rushlo, vice president of analytics, Keynote.
“Among the ease-of-use best practices that helped Discover.com come in
first place is that the site now shows scheduled payments to be made
toward the statement balance and provides a direct link to payment
history on the secure site landing page. In the hyper-competitive credit
card marketplace, improved ease of use, credit management resources, and
flexible personalization features as listed above are critical to
elevating your brand.”
Discover also offers apps for cardmembers to manage their accounts via
iPad®, iPhone®, and Android™.
About Keynote Competitive Research
Keynote Competitive Research examines customer’s online experience, site
performance, and quality. For more information on Keynote’s Competitive
Research and this year’s study, visit www.keynote.com.
Keynote
is the global leader in cloud–based testing, monitoring and analytics
for mobile and web, optimizing the value of every digital interaction,
enhancing user experience and driving business value through online
performance. The company runs the world’s largest cloud testing,
monitoring and analytics network in the world and collects over 700
million mobile and website performance measurements daily. In 2012
Keynote, a Thoma
Bravo portfolio company, was recognized by Forbes Magazine as “One
of the Best 100 Companies in America.”
Copyright © 2014 Keynote Systems, Inc. Keynote is a trademark of Keynote
Systems, Inc. in the US and other countries. All other trademarks are
the property of their respective owners.
About Discover
Discover Financial Services (NYSE: DFS) is a direct banking and payment
services company with one of the most recognized brands in U.S.
financial services. Since its inception in 1986, the company has become
one of the largest card issuers in the United States. The company issues
the Discover card, America’s cash rewards pioneer, and offers home
loans, private student loans, personal loans, home equity loans,
checking and savings accounts, certificates of deposit and money market
accounts through its direct banking business. It operates the Discover
Network, with millions of merchant and cash access locations; PULSE, one
of the nation’s leading ATM/debit networks; and Diners Club
International, a global payments network with acceptance in more than
185 countries and territories. For more information, visit www.discover.com/company.
Source: Discover Financial Services
Discover Financial Services
Jenna DiMaria, 224-405-3808
jennadimaria@discover.com