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Keynote Ranks Discover Website #1 In Q4 2014 Credit Card Scorecard Study

December 08, 2014

RIVERWOODS, Ill.--(BUSINESS WIRE)--Dec. 8, 2014-- Discover’s website has received the top overall score for customer experience in a recent study performed by Keynote. The Keynote Scorecard rankings are based on responses from users who performed tasks on leading credit card websites.

The top nine U.S. card issuers’ websites were evaluated on how well they met weighted criteria in four categories: Functionality, Ease of Use, Privacy & Security, and Quality & Availability. Discover’s website ranked #1 in the Functionality and Ease of Use categories. The scorecard also measured the issuers’ digital capabilities organized by five common user tasks: Get Card, Check & Pay Bill, Look Up Information, Get Service, and Value Added. Discover ranked #1 in the Get Service and Value Added Service tasks.

“More customers than ever interact with Discover via the website and mobile, so it’s critical that we deliver an outstanding digital experience every time,” said Mike Boush, vice president of e-business for Discover. “This #1 ranking is validation that we are successfully delivering on that goal.”

Discover’s secure website helps cardmembers manage their accounts and track their spending with features such as:

  • Free FICO Score: Helps stay on top of credit and avoid surprises
  • Spend Analyzer: Compares spending patterns over time with helpful graphs and charts
  • Online Statements & Recent Activity: Allows cardmembers to view up to 24 months of transactions; those enrolled in Paperless Statements can also historical PDF statements for the past 7 years
  • Real-Time Alerts: Provide cardmembers with critical information including, transactions, payments, and rewards

"Discover has incorporated a number of important ease-of-use features that make it stand apart from the competition in Keynote’s latest Credit Card Scorecard,” said Ben Rushlo, vice president of analytics, Keynote. “Among the ease-of-use best practices that helped Discover.com come in first place is that the site now shows scheduled payments to be made toward the statement balance and provides a direct link to payment history on the secure site landing page. In the hyper-competitive credit card marketplace, improved ease of use, credit management resources, and flexible personalization features as listed above are critical to elevating your brand.”

Discover also offers apps for cardmembers to manage their accounts via iPad®, iPhone®, and Android™.

About Keynote Competitive Research

Keynote Competitive Research examines customer’s online experience, site performance, and quality. For more information on Keynote’s Competitive Research and this year’s study, visit www.keynote.com.

Keynote is the global leader in cloud–based testing, monitoring and analytics for mobile and web, optimizing the value of every digital interaction, enhancing user experience and driving business value through online performance. The company runs the world’s largest cloud testing, monitoring and analytics network in the world and collects over 700 million mobile and website performance measurements daily. In 2012 Keynote, a Thoma Bravo portfolio company, was recognized by Forbes Magazine as “One of the Best 100 Companies in America.”

Copyright © 2014 Keynote Systems, Inc. Keynote is a trademark of Keynote Systems, Inc. in the US and other countries. All other trademarks are the property of their respective owners.

About Discover

Discover Financial Services (NYSE: DFS) is a direct banking and payment services company with one of the most recognized brands in U.S. financial services. Since its inception in 1986, the company has become one of the largest card issuers in the United States. The company issues the Discover card, America’s cash rewards pioneer, and offers home loans, private student loans, personal loans, home equity loans, checking and savings accounts, certificates of deposit and money market accounts through its direct banking business. It operates the Discover Network, with millions of merchant and cash access locations; PULSE, one of the nation’s leading ATM/debit networks; and Diners Club International, a global payments network with acceptance in more than 185 countries and territories. For more information, visit www.discover.com/company.

Source: Discover Financial Services

Discover Financial Services
Jenna DiMaria, 224-405-3808
jennadimaria@discover.com