August 20, 2015

Discover Awarded The Highest Honor In J.D. Power 2015 Credit Card Satisfaction Studysm

Discover records its highest ever customer satisfaction score in study’s nine-year history

RIVERWOODS, Ill.--(BUSINESS WIRE)--Aug. 20, 2015-- Discover (NYSE: DFS) today ranked highest for credit card customer satisfaction among U.S. credit card companies, according to the J.D. Power 2015 U.S. Credit Card Satisfaction StudySM. Discover received its highest ever overall score in the nine years that J.D. Power has recognized credit card companies’ customer satisfaction, with 828 out of a possible 1,000 points.

The J.D. Power 2015 U.S. Credit Card Satisfaction StudySM collected more than 20,000 credit card users’ opinions. Surveyed cardmembers rated Discover highest in every major category including, credit card terms, billing and payment, rewards, benefits and services, problem resolution and channel activities.

“The recognition by J.D. Power as a leader in customer satisfaction with credit card companies in the U.S. would not be possible without our tremendously loyal cardmembers,” said David Nelms, chairman and CEO of Discover Financial Services. “Discover has all of its call centers here in the United States, and our employees pride themselves on creating the best possible experience for our cardmembers.”

Customer satisfaction has been a priority since the Discover Card was introduced in 1986. Innovations, as well as always-evolving rewards programs, continue to drive the company’s focus on cardmembers’ needs. Discover was the first cash rewards card with no annual fee1 and also the first major credit card issuer to offer cardmembers FICO® Credit Scores for free2 online and on statements.

Cardmember benefits include:

  • Discover it® Card with 5% Cashback Bonus® in categories that change each quarter, up to the quarterly maximum, when you sign up, plus 1% Cashback Bonus on all other purchases
  • Discover it® Miles card with no annual fee, an up to $30 in-flight Wi-Fi credit and double Miles for the first year for new cardmembers
  • Freeze ItSM tool that allows cardmembers who have misplaced their cards to freeze new purchases, cash advances and balance transfers
  • 24/7 U.S.-based Customer Care Centers

For more information, visit

About Discover

Discover Financial Services (NYSE: DFS) is a direct banking and payment services company with one of the most recognized brands in U.S. financial services. Since its inception in 1986, the company has become one of the largest card issuers in the United States. The company issues the Discover card, America's cash rewards pioneer, and offers private student loans, personal loans, home equity loans, checking and savings accounts, certificates of deposit and money market accounts through its direct banking business. It operates the Discover Network, with millions of merchant and cash access locations; PULSE, one of the nation's leading ATM/debit networks; and Diners Club International, a global payments network with acceptance in more than 185 countries and territories. For more information, visit

1 0% intro purchase APR and balance transfers for 12 months; then variable 10.99%-22.99%. Cash advance APR variable 24.99%. Call 1-800-DISCOVER for details about credit costs and terms.

2 Your FICO® Credit Score is based on data from TransUnion and may be different from other credit scores. Limitations apply to the FICO® Credit Score for free benefit. See to learn more. FICO is a registered trademark of the Fair Isaac Corporation in the United States and other countries.

Source: Discover Financial Services

Discover Media Relations
Derek Cuculich