RIVERWOODS, Ill.--(BUSINESS WIRE)--Sep. 24, 2015--
Discover received honors in four categories at the 2015 Call Center Week
Excellence Awards Conference and Expo presented by the International
Quality & Productivity Center.
For the second consecutive year, Discover won first place in the Best
Training and Development Program award, which honors companies that
integrate learning and development into short- and long-term goals.
Additionally, Discover was named the top winner in the Best Marketing
Team that Supports CS category, which recognizes companies that are
creating personalized, meaningful customer experiences that meet or
exceed the company’s expectations. Discover was runner up for Best Use
of Voice of the Customer and Best IT team categories.
“Everything we do revolves around our commitment to customers and
meeting their needs, providing the best possible customer experience,"
said Jim Panzarino, EVP & President, Credit and Card Operations at
Discover. “We are proud that IQPC has recognized our customer service
efforts and will continue to look for innovative ways to deliver an
exceptional customer experience.”
“Discover Financial Services truly understands the value a call center
plays in achieving higher levels of customer experience," said Lisa
Schulman, Executive Producer, Call Center Week. “I would like to
congratulate Discover Financial Services on winning two awards.”
Winners were announced at the 16th Annual Call Center Week
Conference and Expo in Las Vegas. Call Center Week Excellence Awards
honor the most innovative call center solutions and individuals over the
past year.
IQPC provides business executives around the world with tailored
practical conferences, large-scale events, topical seminars and in-house
training programs, keeping them up-to-date with industry trends,
technological developments and the regulatory landscape. Please visit www.callcenterweek.com
for more information.
About Discover
Discover Financial Services (NYSE: DFS) is a direct banking and payment
services company with one of the most recognized brands in U.S.
financial services. Since its inception in 1986, the company has become
one of the largest card issuers in the United States. The company issues
the Discover card, America's cash rewards pioneer, and offers private
student loans, personal loans, home equity loans, checking and savings
accounts, certificates of deposit and money market accounts through its
direct banking business. It operates the Discover Network, with millions
of merchant and cash access locations; PULSE, one of the nation's
leading ATM/debit networks; and Diners Club International, a global
payments network with acceptance in more than 185 countries and
territories. For more information, visit www.discover.com/company.
View source version on businesswire.com: http://www.businesswire.com/news/home/20150924006225/en/
Source: Discover Financial Services
Discover
Susan J. Diaz de Leon, 224-405-5344
[email protected]