PHOENIX--(BUSINESS WIRE)--Jan. 22, 2015--
Discover’s Phoenix Customer Care Center has once again been selected by
the Phoenix Business Journal as one of its “Best Places to Work”
for 2014. The center ranked third overall and was one of six companies
recognized in the Extra-Large Business category this year.
The Phoenix Business Journal works with a national research firm
to survey, audit and rank nominated companies. Employees of each company
are asked to participate in a survey that measures team effectiveness,
leadership, compensation and benefits.
“Receiving this recognition validates our dedication to our employees
and their development,” said Jim Phelps, vice president of operations in
Phoenix for Discover. “We are proud to see that our staff feels they
have the tools needed to succeed and are empowered to help our customers
get the most for their money.”
“We are committed to creating a positive and encouraging workplace for
our employees which we believe is crucial to delivering a differentiated
and valuable experience for our customers,” said Steve Bayans, vice
president of operations in Phoenix for Discover. “Our representatives
are the reason why our customer satisfaction and loyalty is so high.”
The positive environment at the center is also reflected in its
commitment to the community.
In Phoenix, employees have helped with local educational programs and
raised funds for charitable organizations. As of 2014, the local office
has:
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Helped build 15 homes with Habitat for Humanity Central Arizona
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Sent 450 care packages to troops overseas and also contributed 300
clothing and bath sets to support Operation Shower
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Raised $6,642 to the Susan G. Komen organization to support breast
cancer awareness
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Collected 260 pounds of food for the Salvation Army
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Participated in the Paseo Hills Elementary School Junior Achievement
program
The customer care center provides customer service, banking, marketing
services, and supportive functions for Discover and Discover Network
customers. The location is a state-of-the-art center with 375,000 square
feet of space that is home to an on-site café, fitness center, lounges
and sports facilities.
For more information about Discover, please visit: https://www.discover.com/company/.
About Discover
Discover Financial Services (NYSE: DFS) is a direct banking and payment
services company with one of the most recognized brands in U.S.
financial services. Since its inception in 1986, the company has become
one of the largest card issuers in the United States. The company issues
the Discover card, America’s cash rewards pioneer, and offers home
loans, private student loans, personal loans, home equity loans,
checking and savings accounts, certificates of deposit and money market
accounts through its direct banking business. It operates the Discover
Network, with millions of merchant and cash access locations; PULSE, one
of the nation’s leading ATM/debit networks; and Diners Club
International, a global payments network with acceptance in more than
185 countries and territories. For more information, visit www.discover.com/company.
Source: Discover Financial Services
Discover Financial Services
Susan J. Diaz de Leon, 224-405-5344
susandiazdeleon@discover.com