January 22, 2015

Discover’S Phoenix Customer Care Center Recognized As “Best Place To Work” For Second Year

PHOENIX--(BUSINESS WIRE)--Jan. 22, 2015-- Discover’s Phoenix Customer Care Center has once again been selected by the Phoenix Business Journal as one of its “Best Places to Work” for 2014. The center ranked third overall and was one of six companies recognized in the Extra-Large Business category this year.

The Phoenix Business Journal works with a national research firm to survey, audit and rank nominated companies. Employees of each company are asked to participate in a survey that measures team effectiveness, leadership, compensation and benefits.

“Receiving this recognition validates our dedication to our employees and their development,” said Jim Phelps, vice president of operations in Phoenix for Discover. “We are proud to see that our staff feels they have the tools needed to succeed and are empowered to help our customers get the most for their money.”

“We are committed to creating a positive and encouraging workplace for our employees which we believe is crucial to delivering a differentiated and valuable experience for our customers,” said Steve Bayans, vice president of operations in Phoenix for Discover. “Our representatives are the reason why our customer satisfaction and loyalty is so high.”

The positive environment at the center is also reflected in its commitment to the community.

In Phoenix, employees have helped with local educational programs and raised funds for charitable organizations. As of 2014, the local office has:

  • Helped build 15 homes with Habitat for Humanity Central Arizona
  • Sent 450 care packages to troops overseas and also contributed 300 clothing and bath sets to support Operation Shower
  • Raised $6,642 to the Susan G. Komen organization to support breast cancer awareness
  • Collected 260 pounds of food for the Salvation Army
  • Participated in the Paseo Hills Elementary School Junior Achievement program

The customer care center provides customer service, banking, marketing services, and supportive functions for Discover and Discover Network customers. The location is a state-of-the-art center with 375,000 square feet of space that is home to an on-site café, fitness center, lounges and sports facilities.

For more information about Discover, please visit:

About Discover

Discover Financial Services (NYSE: DFS) is a direct banking and payment services company with one of the most recognized brands in U.S. financial services. Since its inception in 1986, the company has become one of the largest card issuers in the United States. The company issues the Discover card, America’s cash rewards pioneer, and offers home loans, private student loans, personal loans, home equity loans, checking and savings accounts, certificates of deposit and money market accounts through its direct banking business. It operates the Discover Network, with millions of merchant and cash access locations; PULSE, one of the nation’s leading ATM/debit networks; and Diners Club International, a global payments network with acceptance in more than 185 countries and territories. For more information, visit

Source: Discover Financial Services

Discover Financial Services
Susan J. Diaz de Leon, 224-405-5344