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Discover Card Ranked Highest in Customer Satisfaction for Third Straight Year by J.D. Power

August 18, 2016

RIVERWOODS, Ill.--(BUSINESS WIRE)-- For the third straight year, Discover ranked highest for credit card customer satisfaction among U.S. credit card companies by J.D. Power. Discover received a total of 827 points out of a possible 1,000, according to the J.D. Power 2016 U.S. Credit Card Satisfaction StudySM, outpacing the industry average by 31 points.

“This recognition by J.D. Power for the third consecutive year inspires us because it comes from our cardmembers,” said David Nelms, chairman and CEO of Discover. “Across the company, our employees train hard to continue to deliver the best possible value and experience to our cardmembers. This award is a credit to their excellent work and dedication.”

The J.D. Power 2016 U.S. Credit Card Satisfaction StudySM collected feedback from more than 20,000 credit card users, measuring the level of satisfaction customers have with their primary credit card company. Discover cardmembers ranked Discover highest in overall satisfaction, as well as in several major categories including rewards, credit card terms, billing and payment, and channel activities. Among channel activities, Discover ranked first for its website, mobile app and live phone service. As a brand, Discover also received top marks for being customer driven, innovative, proactive, friendly and flexible.

Customer service and satisfaction have been Discover hallmarks since the company’s founding in 1986. Discover has been an industry leader in offering cash rewards credit cards with no annual fee1 and 24/7 live, U.S.-based customer service. In 2014, Discover became the first major credit card issuer to offer FICO® Credit Scores for free to cardmembers on their monthly statements and online2. This year, Discover took its FICO® Score offering a step further with the launch of Credit Scorecard, Discover.com/CreditScorecard, becoming the first credit card issuer to offer FICO® Scores for free to everyone3, including those who are not Discover customers. Also in 2016, Discover launched the Discover it® Secured Credit Card for consumers looking to build or rebuild their credit.

Discover offers a full suite of credit cards, including cash back, travel and student cards, all with no annual fee. Other cardmember benefits include:

  • Cashback MatchTM – dollar-for-dollar match of all cash back earned at the end of the first year for new cardmembers only4
  • 24/7 live, U.S.-based customer service
  • FICO® Credit Scores for free on monthly statements and online
  • Ability to redeem rewards for cash in any amount and at any time; plus, cash back never expires5
  • Freeze ItSM – an on/off switch that enables cardmembers to freeze their account in seconds using the Discover mobile app or website if they misplace their card to prevent new purchases, cash advances and balance transfers
  • $0 Fraud Liability Guarantee means cardmembers are never responsible for unauthorized purchases on their Discover card

For more information about Discover, visit www.discover.com.

About Discover

Discover Financial Services (NYSE: DFS) is a direct banking and payment services company with one of the most recognized brands in U.S. financial services. Since its inception in 1986, the company has become one of the largest card issuers in the United States. The company issues the Discover card, America's cash rewards pioneer, and offers private student loans, personal loans, home equity loans, checking and savings accounts, certificates of deposit and money market accounts through its direct banking business. It operates the Discover Network, with millions of merchant and cash access locations; PULSE, one of the nation's leading ATM/debit networks; and Diners Club International, a global payments network with acceptance in more than 185 countries and territories. For more information, visit www.discover.com/company.

1 0% intro purchase APR and balance transfers for 12 months; then variable 11.24% - 23.24%. Cash advance APR variable 25.24%. Call 1-800-DISCOVER for details about credit costs and terms.

2 FICO® Credit Scores are disclosed on monthly statements and online and are based on data from TransUnion and may be different from other credit scores. Limitations apply to the FICO® Credit Score benefit. See Discover.com/FICO to learn more. FICO is a registered trademark of the Fair Isaac Corporation in the United States and other countries.

3 FICO® Credit Scores provided by Credit Scorecard are based on data from Experian and may be different from other credit scores. See Discover.com/CreditScorecard to learn more.

4 After the first 12 consecutive billing periods that your new account is open, we will double all the cash back rewards you've earned and apply them to your account in the next one or two billing cycles. This promotional offer may not be offered in the future. See Discover.com to learn more.

5 We will credit your account with your rewards balance if your account is closed or if you have not used it within 18 months.

Source: Discover Financial Services

Discover Media Relations

Derek Cuculich

224-405-0665

derekcuculich@discover.com

@Discover_News