August 22, 2016

Discover Named as a Top Company to Work for in Columbus, Ohio

NEW ALBANY, Ohio--(BUSINESS WIRE)-- For the fourth consecutive year, Discover’s New Albany Customer Care Center has been awarded a Top Workplaces honor in Columbus, Ohio by Columbus CEO Magazine. The 2016 list identifies companies in the Columbus area with exemplary work environments as voted by their employees.

“Discover is committed to maintaining a corporate culture that fosters employee engagement. One of the pillars of our company is doing the right thing for customers. This applies to our employees as well,” said Keith Carroll, Discover’s vice president of operations in New Albany. “From ensuring our employees understand how they drive our core business strategy to providing a supportive environment that enables both successful professional performance and security outside of work, employee satisfaction is essential to our success in all that we do.”

The Top Workplaces list is based on the results of an employee feedback survey administered by WorkplaceDynamics, LLC, a leading research firm that specializes in organizational health and workplace improvement.

“The Top Workplaces award is not a popularity contest. And oftentimes, people assume it’s all about fancy perks and benefits.” says Doug Claffey, CEO of WorkplaceDynamics. “But to be a Top Workplace, organizations must meet our strict standards for organizational health. And who better to ask about work life than the people who live the culture every day—the employees.”

Time and time again, our research has proven that what’s most important to them is a strong belief in where the organization is headed, how it’s going to get there, and the feeling that everyone is in it together. Claffey adds, “Without this sense of connection, an organization doesn’t have a shot at being named a Top Workplace.”

The New Albany Customer Care Center features a number of amenities for employees to take advantage of onsite, including a fitness center, health clinic, walking path, masseuse and café.

WorkplaceDynamics weighed responses to 23 statements to determine how companies measure up in key areas including direction and values, execution on plans, connection with employees, training and work/life balance, relationships with managers, employee engagement, and pay and benefits.

The 2016 Top Workplaces in Columbus list is also posted to the website at

For more information about Discover’s New Albany Customer Care Center, please visit

About Discover

Discover Financial Services (NYSE: DFS) is a direct banking and payment services company with one of the most recognized brands in U.S. financial services. Since its inception in 1986, the company has become one of the largest card issuers in the United States. The company issues the Discover card, America’s cash rewards pioneer, and offers private student loans, personal loans, home equity loans, checking and savings accounts, and certificates of deposit through its direct banking business. It operates the Discover Network, with millions of merchant and cash access locations; PULSE, one of the nation’s leading ATM/debit networks; and Diners Club International, a global payments network with acceptance in more than 185 countries and territories. For more information, visit

About WorkplaceDynamics, LLC

Headquartered in Exton, PA, WorkplaceDynamics specializes in employee feedback surveys and workplace improvement. This year alone, more than two million employees in over 6,000 organizations will participate in the Top Workplaces™ campaign—a program it conducts in partnership with more than 40 prestigious media partners across the United States. Workplace Dynamics also provides consulting services to improve employee engagement and organizational health. WorkplaceDynamics is a founding B Corporation member, a coalition of organizations that are leading a global movement to redefine success in business by offering a positive vision of a better way to do business.

Source: Discover Financial Services

Discover Financial Services

Abbe Kalina