RIVERWOODS, Ill.--(BUSINESS WIRE)--
Discover Card’s mobile app ranked highest in customer satisfaction among
U.S. credit card companies, according to J.D. Power’s first U.S.
Credit Card App Satisfaction StudySM. Discover
received 895 points out of a possible 1,000, outpacing the industry
average by 23 points.
“Anytime our company is recognized by J.D. Power it is a tremendous
honor. To rank highest in a first-time category is a credit to our loyal
cardmembers who continue to engage with Discover through our mobile
app,” said Julie Loeger, Discover’s executive vice president and chief
marketing officer. “Discover’s mobile app is an extension of our
company’s overall mission to deliver the best possible value and
experience to our cardmembers. We strive to provide our cardmembers with
easy, simple-to-use products and services.”
The J.D. Power 2017 U.S. Credit Card App Satisfaction StudySM
collected feedback from 2,735 credit card app users, measuring the level
of satisfaction among cardmembers who had their primary credit card
issuer’s app installed on their smartphone and had used the app in the
previous 30 days. Discover cardmembers who used the company’s app ranked
it highest in four of the five major categories comprising the study:
ease of navigation, clarity of information, range of services and
availability of key information.
Discover’s mobile app, which launched in 2009, provides cardmembers:
-
Apple® Touch ID to sign in, and Apple® Siri functionality for Apple®
users
-
In App Messaging, a customer service option that enables cardmembers
to communicate with Discover’s 24/7, live U.S.-based customer service
agents without having to stop and restart numerous interactions
-
Freeze ItSM – an on/off switch that enables cardmembers to
freeze their account in seconds if they misplace their card to prevent
new purchases, cash advances and balance transfers
-
Set up and management of alerts, either through text or push
notifications
-
Account management, including on-the-go bill payment with just a few
taps
“Discover will continue to meet our cardmembers wherever they are, and
strive to provide them with the best possible experience, whether that’s
by phone, on the web, or through our app,” added Loeger. “People expect
to be able to use their smart phones to seamlessly access information
and complete everyday tasks, and they should expect nothing less from
their credit card company.”
This marks the fourth consecutive year Discover has ranked highest in a
J.D. Power-issued study. In 2014, 2015 and 2016 Discover ranked highest
for credit card customer satisfaction among U.S. credit card companies
in the J.D. Power Credit Card Satisfaction StudySM.*
For more information about Discover’s mobile app, visit www.discover.com.
About Discover
Discover Financial Services (NYSE: DFS) is a direct banking and payment
services company with one of the most recognized brands in U.S.
financial services. Since its inception in 1986, the company has become
one of the largest card issuers in the United States. The company issues
the Discover card, America's cash rewards pioneer, and offers private
student loans, personal loans, home equity loans, checking and savings
accounts, certificates of deposit and money market accounts through its
direct banking business. It operates the Discover Network, with millions
of merchant and cash access locations; PULSE, one of the nation's
leading ATM/debit networks; and Diners Club International, a global
payments network with acceptance in more than 185 countries and
territories. For more information, visit www.discover.com/company.
*Discover received the highest numerical score among credit card issuers
in the proprietary J.D. Power 2014-2016 Credit Card Satisfaction
Studies, tied in 2014. 2016 study based on responses from 20,206
consumers measuring 10 card issuers and measures the opinions of
consumers about the issuer of their primary credit card provider,
surveyed September 2015-May 2016. Your experiences may vary. Visit
jdpower.com.
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Source: Discover Financial Services