Jun. 13, 2017

Discover Card Mobile App Ranks Highest in Customer Satisfaction by J.D. Power

RIVERWOODS, Ill.--(BUSINESS WIRE)-- Discover Card’s mobile app ranked highest in customer satisfaction among U.S. credit card companies, according to J.D. Power’s first U.S. Credit Card App Satisfaction StudySM. Discover received 895 points out of a possible 1,000, outpacing the industry average by 23 points.

“Anytime our company is recognized by J.D. Power it is a tremendous honor. To rank highest in a first-time category is a credit to our loyal cardmembers who continue to engage with Discover through our mobile app,” said Julie Loeger, Discover’s executive vice president and chief marketing officer. “Discover’s mobile app is an extension of our company’s overall mission to deliver the best possible value and experience to our cardmembers. We strive to provide our cardmembers with easy, simple-to-use products and services.”

The J.D. Power 2017 U.S. Credit Card App Satisfaction StudySM collected feedback from 2,735 credit card app users, measuring the level of satisfaction among cardmembers who had their primary credit card issuer’s app installed on their smartphone and had used the app in the previous 30 days. Discover cardmembers who used the company’s app ranked it highest in four of the five major categories comprising the study: ease of navigation, clarity of information, range of services and availability of key information.

Discover’s mobile app, which launched in 2009, provides cardmembers:

  • Apple® Touch ID to sign in, and Apple® Siri functionality for Apple® users
  • In App Messaging, a customer service option that enables cardmembers to communicate with Discover’s 24/7, live U.S.-based customer service agents without having to stop and restart numerous interactions
  • Freeze ItSM – an on/off switch that enables cardmembers to freeze their account in seconds if they misplace their card to prevent new purchases, cash advances and balance transfers
  • Set up and management of alerts, either through text or push notifications
  • Account management, including on-the-go bill payment with just a few taps

“Discover will continue to meet our cardmembers wherever they are, and strive to provide them with the best possible experience, whether that’s by phone, on the web, or through our app,” added Loeger. “People expect to be able to use their smart phones to seamlessly access information and complete everyday tasks, and they should expect nothing less from their credit card company.”

This marks the fourth consecutive year Discover has ranked highest in a J.D. Power-issued study. In 2014, 2015 and 2016 Discover ranked highest for credit card customer satisfaction among U.S. credit card companies in the J.D. Power Credit Card Satisfaction StudySM.*

For more information about Discover’s mobile app, visit www.discover.com.

About Discover

Discover Financial Services (NYSE: DFS) is a direct banking and payment services company with one of the most recognized brands in U.S. financial services. Since its inception in 1986, the company has become one of the largest card issuers in the United States. The company issues the Discover card, America's cash rewards pioneer, and offers private student loans, personal loans, home equity loans, checking and savings accounts, certificates of deposit and money market accounts through its direct banking business. It operates the Discover Network, with millions of merchant and cash access locations; PULSE, one of the nation's leading ATM/debit networks; and Diners Club International, a global payments network with acceptance in more than 185 countries and territories. For more information, visit www.discover.com/company.

*Discover received the highest numerical score among credit card issuers in the proprietary J.D. Power 2014-2016 Credit Card Satisfaction Studies, tied in 2014. 2016 study based on responses from 20,206 consumers measuring 10 card issuers and measures the opinions of consumers about the issuer of their primary credit card provider, surveyed September 2015-May 2016. Your experiences may vary. Visit jdpower.com.

Source: Discover Financial Services

Discover Media Relations

Derek Cuculich




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