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Discover Ranked Second among Direct Banks for Highest Customer Satisfaction by J.D. Power

June 29, 2017

RIVERWOODS, Ill.--(BUSINESS WIRE)-- Discover Bank ranked second-highest in customer satisfaction among nine U.S. direct banks, according to J.D. Power’s first Direct Retail Banking Satisfaction StudySM released today. Discover Bank received 869 points out of a possible 1,000 making it one of only three direct banks to top the industry average for overall satisfaction.

“People are discovering the ease and security of non-traditional branch banking every day with Discover Bank,” said Carlos Minetti, president of consumer banking for Discover. “To be recognized so highly by our own customers in the first direct banking satisfaction survey by J.D. Power is a testament to Discover’s commitment to providing the best possible experience and service.”

The J.D. Power 2017 Direct Retail Banking Satisfaction StudySM collected feedback in April from 2,629 respondents who had a checking account with one of the profiled banks and had completed a transaction in the past 3 months. The main survey factors were Channel Activities, Products and Fees, Communication, New Account Opening and Problem Resolution.

Discover Bank features:

  • Competitive interest rates on CDs, IRA CDs, savings and money market accounts
  • Cashback Checking with no monthly fees or monthly balance requirements.
  • Savings accounts with no monthly balance requirements and no monthly fees for maintenance
  • A mobile app that lets customers easily access their account information on the go, make transactions and find nearby ATMs that don’t charge fees
  • 24/7 customer service from 100% U.S.-based customer care representatives
  • An online resource center with interactive calculators

Discover was recognized by J.D. Power earlier this month when Discover Card’s mobile app ranked highest in customer satisfaction among U.S. credit card companies, according to J.D. Power’s first U.S. Credit Card App Satisfaction StudySM.1 Discover Card also ranked highest for credit card customer satisfaction among U.S. credit card companies in 2014, 2015 and 2016 in the J.D. Power Credit Card Satisfaction StudySM.2

For more information about Discover Bank, visit www.discover.com/online-banking.

About Discover

Discover Financial Services (NYSE: DFS) is a direct banking and payment services company with one of the most recognized brands in U.S. financial services. Since its inception in 1986, the company has become one of the largest card issuers in the United States. The company issues the Discover card, America's cash rewards pioneer, and offers private student loans, personal loans, home equity loans, checking and savings accounts, certificates of deposit and money market accounts through its direct banking business. It operates the Discover Network, with millions of merchant and cash access locations; PULSE, one of the nation's leading ATM/debit networks; and Diners Club International, a global payments network with acceptance in more than 185 countries and territories. For more information, visit www.discover.com/company.

1Discover received the highest numerical score among credit card app users in the proprietary J.D. Power 2017 U.S. Credit Card App Satisfaction Study based on feedback from 2,735 credit card app users, measuring the level of satisfaction among cardmembers who had their primary credit card issuer’s app installed on their smartphone and had used the app in the previous 30 days. Your experiences may vary. Visit jdpower.com.

2Discover received the highest numerical score among credit card issuers in the syndicated J.D. Power 2014-2016 Credit Card Satisfaction Studies, tied in 2014. 2016 study based on responses from 20,206 consumers measuring 10 card issuers and measures the opinions of consumers about the issuer of their primary credit card provider, surveyed September 2015-May 2016. Your experiences may vary. Visit jdpower.com.

Source: Discover Financial Services

Discover Media Relations

Jon Drummond

224-405-1888

jondrummond@discover.com

@Discover_News